Money - Back

Guarantee 

No irritation promise*
HIGHLY EFFECTIVE YET GENTLE | 100% REFUND INCLUDING SHIPPING CHARGES*

Effective skincare at the cost of irritation?

Not anymore! All our products go through a skin irritation test. 100% of our test users didn’t experience any irritation.*
We’re so confident of our formulations' gentleness that we are offering a 100% money-back guarantee on all serums if you face any irritation!
We’re so confident of our formulations' gentleness that we are offering a 100% money-back guarantee on all our products if you face any irritation!*
Switch to skincare that’s

Highly Effective yet Gentle

FREQUENTLY ASKED

QUESTIONS​

In case you feel that the product wasn’t gentle on your skin, and your skin feels irritated for prolonged hours you may raise a refund request. Though, we suggest first going through the ‘how to use’ section on the product page, since each product has a different method of use. Please see if you followed the information provided correctly while using the product, in case you missed something try using the product again with the correct methodology first. If still the concern persists, reach out to us for a refund within 7 days from the date of delivery. Money-back guarantee is applicable on orders placed on or after 14th July 2023.

 In case you used the product correctly & still faced any side effects, please send us an email at wecare@thedeconstruct.in with the subject line - Money Back Request & we will initiate the process in 24-48 hrs.

The refund can be requested only once per product.

Purging is a sign of a high cell turnover rate, it actually denotes that the product is working. Hence, in case of purging a refund can not be processed. 

We suggest doing separate patch tests to figure out which one is not suiting you. At the moment, we will be able to refund the amount for only one product.

*Terms & Conditions


  • 1. Eligibility & Applicability

    • 1.1.

      The Money-Back Guarantee (hereinafter referred to as "Offer") is applicable only on orders placed on or after July 14, 2023.


    • 1.2.

      The Offer is valid exclusively for purchases made through our official website. Purchases made via third-party marketplaces or any other platforms are not eligible for a refund request under this Offer.



  • 2. Claim Submission & Timelines

    • 2.1.

      Refund claims must be submitted within 14 days from the date of delivery. Claims submitted after this period will not be considered.


    • 2.2.

      To initiate a refund request, customers must email our official customer support at wecare@thedeconstruct.in.


    • 2.3.

      The email must include clear before-and-after images of the area where the product was applied. Claims submitted without these images will not be entertained.



  • 3. Processing Time & Limitations

    • 3.1.

      Customers can expect an initial response within 24-48 hours regarding the next steps. However, for requests submitted on weekends or public holidays, the response time may extend up to 4 days.


    • 3.2.

      Each customer is eligible for a refund only once per product.


    • 3.3.

      The maximum refund amount shall be limited to the purchase price of the concerned product plus any applicable shipping charges. Any additional costs, including but not limited to taxes, duties, transaction fees, or medical expenses related to product usage, shall NOT be reimbursed.



  • 4. Exclusions & Additional Conditions

    • 4.1.

      Purging is a normal skin response indicating high cell turnover and product effectiveness. Refunds will not be processed in cases where purging is the reason for dissatisfaction.


    • 4.2.

      Refunds are applicable only for purchased products. Any free products, gifts, or samples included in the order are not eligible for a refund.


    • 4.3.

      The refund will be processed only for a single product per claim. Customers are advised to conduct separate patch tests to determine product suitability before use.


    • 4.4.

      Results may vary based on individual skin sensitivity. Users with sensitive skin should perform a patch test before using the product. The Company is not responsible for any adverse reactions, including medical conditions arising from product use.



  • 5. Refund Process

    • 5.1.

      Once a refund request is approved, the amount will be credited to the original mode of payment within 5-7 working days.



  • 6. Company Rights & Discretion

    • 6.1.

      Deconstruct is NOT liable for any indirect or consequential damages arising from the use of its products.


    • 6.2.

      Deconstruct reserves the right to modify these terms at any time. Any updates will be effective immediately upon publication on our website.


    • 6.3.

      Deconstruct reserves the right to discontinue the Offer at any time without prior notice.


    • 6.4.

      In case of any disputes, the final decision rests solely with Deconstruct, and no further claims shall be entertained.



By making a purchase, you acknowledge that you have read, understood, and agreed to the above terms and conditions.